WindowCall Privacy Policy

Effective date: November 15, 2026

  1. Who we are. WindowCall ("we", "us", "our") is operated by Michael Robinson, a sole proprietor based in Vancouver, British Columbia, Canada, trading as WindowCall. Contact: [email protected]. WindowCall provides an AI front desk service to businesses (our "customers"), starting with real estate agents. The service answers missed calls by text message, qualifies leads, books appointments, and follows up, using artificial intelligence. This policy covers two groups of people: Customers, the businesses that subscribe to WindowCall; and End users, the customers' callers and leads, whose details reach us through the service (for example, someone who calls a real estate agent and receives a text back, or fills in an intake form).

  2. Information we collect. From customers: name, business name, email address, phone number, business details, plan information, and billing details. Payment card details are processed by Stripe; we do not store card numbers. From end users (through our customers): name, phone number, email address, messages sent to or from the AI front desk, intake form responses (which may include property interests, budget range, preferred area, and timeline), call records (time, duration, and outcome), appointment details, and AI conversation transcripts. Automatically: usage data, device and browser information, IP address, and cookies on our signup pages and forms.

  3. How we use information. We use personal information to: provide, operate, and improve the service; send the missed-call text-back and follow-up messages a customer has configured; qualify leads and book appointments as instructed; respond to support requests; bill and manage subscriptions; detect fraud and keep the service secure; meet our legal obligations. We do not sell personal information.

  4. Text messaging. By providing a phone number and consenting, end users agree to receive text messages from the business they contacted, sent through WindowCall. Message frequency varies. Message and data rates may apply. Reply HELP for help, reply STOP to opt out at any time. Opt-outs are honoured promptly. Consent is not a condition of purchase.

  5. How we share information. With our customers: end user information is shared with the business the end user contacted, and is handled under that business's own privacy practices as well as this policy. With service providers (sub-processors) who help run the service: GoHighLevel (platform and CRM), Twilio (phone and SMS delivery), Stripe (payments), OpenAI (AI conversation processing), and Meta/WhatsApp (WhatsApp messaging where used). They process information only to provide their services to us. When required by law, or to protect safety, property, or rights. In connection with a sale or transfer of the business, with notice where required. We do not sell personal information to third parties.

  6. Where information is processed. We are based in Canada. Our service providers process information in Canada and the United States. By using the service, you understand your information may be transferred to and processed in those countries, where privacy laws may differ from those in your country. For customers and end users in Jamaica, we handle personal data in line with the Data Protection Act, 2020 (Jamaica).

  7. Retention. Customer account information is kept while the subscription is active and for a reasonable period afterward for billing, legal, and record-keeping purposes. End user information is kept as long as needed to provide the service to the relevant customer, and as instructed by that customer, unless a longer retention is required by law. You may ask us to delete your information (see section 9).

  8. Security. We use reasonable administrative, technical, and physical safeguards, including encryption in transit, access controls, and the security measures of our platform providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  9. Your rights. Depending on where you live, you may have the right to access, correct, or delete your personal information, to withdraw consent, and to ask how your information has been used. In Canada, these rights arise under PIPEDA and applicable provincial law. In Jamaica, they arise under the Data Protection Act, 2020. To make a request, contact us at [email protected]. We will respond within the time the applicable law requires. End users: if you shared your details with one of our customers (for example, a real estate agent), you can also contact that business directly about your information.

  10. Cookies. Our signup pages and forms may use cookies and similar technologies to operate the service, remember preferences, and understand usage. You can control cookies through your browser settings.

  11. Children. The service is for businesses and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

  12. Changes to this policy. We may update this policy from time to time. Material changes will be posted on this page with a new effective date, and we will notify customers by email where required.

  13. Contact. Questions about this policy: [email protected], WindowCall, Vancouver, British Columbia, Canada.